Frequently asked questions

1 What is the delivery time?
Orders leave our facilities within 2-4 days and arrive within 10 days of purchase.

2 Do you ship worldwide?
Yes, absolutely, we ship worldwide.

3 Where do you ship from?
Our factory is located in France, in the Ile de France. However, our domestic warehouse is located in China.

4 Can I track my order?
Absolutely, please wait three days from the date of purchase and email us. Here is our e-mail address:

5 What should I do if I have received a defective order?
In this case, simply contact us through our e-mail address. We will do our best to satisfy you.

6 Why is my order taking too long to arrive?
We apologize for the delay, sometimes international shipments may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your order or want to know more, please contact us at our email address and we will be more than happy to help you.

7 What is the return policy?
We do our best to resolve any problems our customers may have with their items online. If the customer still wishes to receive a refund for their order, we can of course do so if the customer requests it within 45 days from the date of purchase.